Before you buy
Check the product, option, duration and compatibility before paying. Digital goods generally cannot be returned once a key is delivered, access is activated or a download is supplied.
After delivery
Delivered digital purchases are generally final, except for an approved exception or where the law requires otherwise. A change of mind, wrong option, personal expectations or a third-party account penalty alone does not normally qualify.
Missing or faulty delivery
If delivery is missing or a product does not work as described because of an error on our side, contact dtp as soon as possible—preferably within 48 hours—with your order details and a clear explanation. We will review the issue and consider a correction, replacement or refund where appropriate. This request window does not limit statutory rights.
Requests and payments
Before fulfillment, contact us promptly about cancellation. Requests are reviewed individually. Contact support about payment problems; legitimate dispute rights remain available.
Contact dtp
Request a review through Discord support. Share your order ID and receipt privately. Mandatory consumer rights take priority over this policy.
